Diriyah Projects
With the help of top industry talents and event professionals, our team managed multiple high-profile events in Diriyah, including Layali Nights, Bujairi Terrace, Founding Day, and the Closing Ceremony. These events hosted royalty and VVIP guests requiring high-end customer service.
Challenges:
Managing numerous significant events with extensive cultural understanding of Diriyah, providing personalized service for high-profile guests, training ushers on Diriyah’s history for effective guest guidance, and maintaining consistent quality with 100 ushers over two-and-a-half months.
Solutions:
Implementing a strategic staffing system for recruiting event professionals well-versed in Saudi culture, capable of providing training, and gathering continuous feedback, all resulting in impeccable service delivery for all the cultural events.
KPIS:
Days
Ushers
